Duty:
1.Provide consulting services for Brazil game players and answer their questions online;
2. Follow up the user experience feedback from various channels, and track the solution of problems;
3. Summarize user problems and needs, and put forward optimization suggestions to business departments;
4. Continuously promote product and service process optimization and improve user satisfaction;
5. Be responsible for the translation of game documents, announcements and FAQs.
Rquirement:
1.Brazil native speakers with excellent English ability are preferred. Be able to communicate in Portuguese and English.If you can speak Chinese, we will give priority.
2. Love games and be able to quickly master game playing methods;
3. Be good at understanding the game market and game rules;
4. Empathy, good communication skills and game playing skills.
5. Have integrity and good personality.
职责：
1.为巴西游戏玩家提供咨询服务，回答玩家文字提问；
2. 跟进各渠道的用户体验反馈，跟踪问题的解决处理；
3. 总结用户问题及需求，向业务部门提出优化建议；
4. 持续推进产品和服务流程优化，提高用户满意度；
5. 负责游戏文档、公告、FAQ的翻译工作。
要求：
1.巴西母语者，且英语能力优秀，能用葡萄牙语和英语交流。如果还会说中文，我们将优先考虑。
2. 热爱游戏，能够快速掌握游戏玩法；
3. 善于了解游戏市场和游戏规则；
4. 有同理心，有良好的沟通能力和游戏能力。
5. 为人正直，性格好。
办公地点：在家办公！